Refund and Return Policy
Effective Date: March 19, 2025
At Whoscoin, we are committed to providing our customers with high-quality kitchen tools and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.
1. Return Policy
You have 30 days from the date of purchase to return any unused, undamaged products for a full refund or exchange. To initiate a return, please contact our customer service team at info@whoscoin.xyz or call 925-889-8931. Returns will be processed once the product is received and inspected.
2. Return Conditions
- Items must be unused, in their original condition, and in the original packaging.
- The return shipping cost is the responsibility of the customer unless the product is defective or we made an error with your order.
- To ensure proper handling, please include your order number and a brief reason for the return.
3. Refund Policy
Once we receive and inspect your returned item, we will issue a full refund to the original payment method. Please allow 7-10 business days for the refund to be processed and reflected in your account.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@whoscoin.xyz with photos of the item and its packaging. We will arrange for a replacement or issue a full refund, including any return shipping fees.
5. Non-Returnable Items
For hygiene and safety reasons, certain products (such as used kitchen tools or opened food products) cannot be returned. Please check the product details before purchase for any specific return restrictions.
6. How to Request a Return
To request a return, simply email us at info@whoscoin.xyz or call 925-889-8931. Our customer service team will guide you through the process and provide you with a return authorization.
We want you to be completely satisfied with your purchase. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us.
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Review Whoscoin’s Refund and Return Policy. Learn how to return your products and get a full refund or exchange within 30 days. Customer satisfaction guaranteed!